Refund policy

gfBar is a food product. Under Article VI (Withdrawal from the Contract) of our terms and conditions, you therefore cannot withdraw from the contract without giving a reason, and we do not accept returns. The exception is goods that are defective or damaged.

Cancelling an order before dispatch

Until orders for the batch close, you can change or cancel your order free of charge. Just email help@gfbar.com and we'll refund you in full.

Defective or damaged goods

When you receive your order, check that the packaging is undamaged and report any damage to the carrier straight away. If your goods arrive defective or damaged, email us at help@gfbar.com, ideally with your order number and a photo. We will deal with your complaint without undue delay, and within 30 days at the latest. Depending on the nature of the defect, we will replace the goods, give you a reasonable discount or refund you. For full details, see Article VII (Rights from Defective Performance) of our terms and conditions.

This policy does not affect your statutory rights arising from defective performance.